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Privacy Policy

Last updated: March 29, 2025

Fenden ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI platform to create and manage intelligent agents.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your email address, name, and billing information when you register, subscribe, or contact us.
  • Usage Data: including IP address, browser type, device information, access times, and navigation behavior within the platform.
  • Interaction Data: including agent activity, chat history, uploaded documents, and API usage relevant to your AI agents.
  • Payment Information: is securely processed by our payment provider, Paddle.com. We do not store your credit card or payment credentials.

2. How We Use Your Information

We use your data to:

  • Operate and improve the Fenden AI platform.
  • Manage your account, subscriptions, and payment processing.
  • Enable the creation and deployment of intelligent agents.
  • Provide customer support and respond to inquiries.
  • Send essential updates and service notifications.
  • Monitor usage, performance, and prevent abuse or fraud.

We process your data under the following legal grounds:

  • Your explicit consent.
  • Fulfilling contractual obligations.
  • Compliance with legal requirements.
  • Legitimate interests, such as improving functionality and security.

4. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

  • Payment processors like Paddle to facilitate secure transactions.
  • Cloud and infrastructure providers for secure hosting, logging, and storage.
  • Analytics and monitoring tools to improve platform performance.
  • Authorities, if legally required to comply with applicable regulations.

All third-party providers are bound by data protection agreements and are required to follow best practices in security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your session and preferences.
  • Analyze platform usage and improve user experience.
  • Enhance security and detect anomalies.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may limit some functionalities.

6. Data Security

We take data security seriously. Measures include:

  • Secure HTTPS connections.
  • Encrypted data transmission.
  • Access control and authentication systems.
  • Routine monitoring and vulnerability management.

7. Your Rights

You have the right to:

  • Access or correct your personal data.
  • Request deletion of your information.
  • Withdraw your consent where applicable.
  • Receive a copy of the personal data we hold.

To request any of the above, contact us at support@fenden.com.

8. International Transfers

Your data may be processed or stored in countries outside your own, including the United States or countries with adequate data protection frameworks.

9. Children's Privacy

Our platform is intended for users aged 16 and older. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@fenden.com
📍 Address: Santiago, Chile